Box plot chart is a convenient way of graphically depicting groups of numerical data through their five-number summaries: the smallest observation (minimum), lower quartile (Q1), median (Q2), upper quartile (Q3), and largest observation (maximum).
flex.bi Zendesk import will create “Sample ticket resolution time range” sample box plot chart which will look similar to this:
To create similar box plot chart you should do the following steps:
Put Measures on columns and select measure you would like to analyze, for example, Full resolution time
Put other dimension (e.g. Time) on rows and select necessary hierarchy level members.
Click on column measure (e.g. Full resolution time) and select Add aggregate / All quartiles
Click again on original measure and select Remove
Change tab to Bar chart or Line chart
Click on color label of first measure (Min) in legend area and select Type / boxplot
You should now see box plot chart of selected measures.
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